Work-at-Home

Work-at-Home

A High-Touch Model with a High-Tech Solution

Working from home is a growing trend globally. Teleperformance offers this option to interaction experts, creating a motivated and engaged team while staying committed to the same levels of consistency and performance that have made us the global leader in outsourced omnichannel customer experience management.

Benefits of a work-at-home model:

  • Access to global talent pool
  • Flexibility to address seasonal volume spikes
  • Improved employee satisfaction that leads to improved customer satisfaction
  • Business continuity in times of natural disasters or fear and risk of infections

Why work with a Teleperformance work-at-home solution?

Proven experience in implementing a work-at-home model:

  • We manage a team of thousands of remote interaction experts that connect and assist customers daily across all geographies
  • The team of remote interaction experts has grown four times faster than experts working in the offices
  • Best-in-class operational and security processes, ensuring consistent results from on-site and remote interaction experts
  • Adapted training and coaching processes, specifically designed to engage a remote workforce
  • Specific technical solution that commits the same levels of control and security for remote and on-site interaction experts
Why work with a Teleperformance work-at-home solution?

Why work with a Teleperformance work-at-home solution?

Proven experience in implementing a work-at-home model:

  • We manage a team of thousands of remote interaction experts that connect and assist customers daily across all geographies
  • The team of remote interaction experts has grown four times faster than experts working in the offices
  • Best-in-class operational and security processes, ensuring consistent results from on-site and remote interaction experts
  • Adapted training and coaching processes, specifically designed to engage a remote workforce
  • Specific technical solution that commits the same levels of control and security for remote and on-site interaction experts

No data is stored locally


Two-factor authentication


Encrypted data communication


Device lockdown system

Proven Home Agent Best Practices

Our work-at-home model was created to make working from home simpler, faster, and safer. Advance your business and achieve a superior customer experience with Teleperformance’s work-at-home solution.

Our work-at-home model was created to make working from home simpler, faster, and safer. Advance your business and achieve a superior customer experience with Teleperformance’s work-at-home solution.

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