Sales

Sales

Maximizing sales results starts with companies ensuring an exceptional experience for their customers.

At Teleperformance, we have developed and implemented strong sales programs all over the world based on our exceptional processes and tools. We know that building strong relationships is essential for sales. We have developed a complete framework to help companies ensure that they have an edge in these increasingly competitive times.

The Teleperformance B2B Solution

Our B2B Solution

We have extensive experience in B2B sales in numerous sectors throughout the world. Our over 70 sales programs support more than 50 clients across 20 sectors in more than 30 countries.

We have a complete B2B sales Account Management solution that can boost sales performance by aligning our representatives with client strategies and goals. By covering different stages of pre- and aftersales for B2B customers in different channels, sales and profits can be maximized.

Our B2B Account Management Solution is based on the following:

  • Sales Representatives
    Highly skilled sales representatives with customer relationship experience
  • Methodology
    Process and management methodology for customized sales
  • Sales Culture
    Sales culture focused on customer proximity
  • Tools
    Best-in-class tools to support contextualized sales
  • Strategic Solutions
    Strategic solutions to better understand customer needs

The Right People

We believe that the first step is hiring highly skilled sales representatives with customer relationship experience. To do this, we developed a proprietary methodology for hiring the best sales representatives using a statistical model, OnTarget Recruiting Scores. This allows us to identify the best key qualifiers of potential sales representatives and calculate the probability per candidate for sales.

But hiring the right people is never enough. Training is essential to make sure that new hires are completely aligned with the sales program, as well as with the client’s and Teleperformance’s culture. So, once the right candidates have been selected, our sales representatives undergo meticulous sales training through our B2B Account Management Training Plan. This aligns sales representatives with Teleperformance’s culture and with the client’s values, and teaches sales techniques to deliver the best results.

The Right People

We believe that the first step is hiring highly skilled sales representatives with customer relationship experience. To do this, we developed a proprietary methodology for hiring the best sales representatives using a statistical model, OnTarget Recruiting Scores. This allows us to identify the best key qualifiers of potential sales representatives and calculate the probability per candidate for sales.

But hiring the right people is never enough. Training is essential to make sure that new hires are completely aligned with the sales program, as well as with the client’s and Teleperformance’s culture. So, once the right candidates have been selected, our sales representatives undergo meticulous sales training through our B2B Account Management Training Plan. This aligns sales representatives with Teleperformance’s culture and with the client’s values, and teaches sales techniques to deliver the best results.

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