Powered by technology and driven by a passion for interactions, Teleperformance has been servicing logistics, hospitality, and transportation firms for over two decades. We have the knowledge and experience to understand key nuances of a client’s business and design collaborative solutions to address unique challenges.
Delivering high-quality services in an efficient and highly secure environment, Teleperformance has experience in handling B2B and B2C processes for clients. The goal is to ensure client success through effective management of resources, superior products, RPA, plug and play technology solutions, and robust process discipline.
Teleperformance’s expertise and in-depth knowledge of the airline industry are instrumental in bringing value to our clientele.
Flying High with Proven Results
“I was very pleased to see the effort and results presented by your team. This is exactly what was missing and I hope the energy and enthusiasm continues. Agents did a great job like troopers, and no hint of a beginner. Let’s keep up the momentum.”
Client testimonial from one of the top 10 largest commercial airlines.
Our expertise in the hospitality industry stems from our ability to leverage our deep domain experience, process excellence, and technology to aid clients build strong customer loyalty and engagement programs, improve operational efficiencies, and make fact-based, data-driven business decisions.
Teleperformance has a strong track record in providing best-in-class Business Process Management (BPM) solutions to the hospitality industry.
Teleperformance has demonstrated expertise in providing front/back-office cargo and logistics services for over 18 years, managing end-to-end services in the industry.
Strengthened by our unmatched global presence and cutting-edge technologies, Teleperformance continues to lead the way. Our operational expertise facilitates an efficient and cost-effective way of facing the various challenges of the cruise industry.
Teleperformance is associated with top cruise companies from all over the world, trusted to facilitate a better customer experience.
By striking the right balance between technology and human care, we are able to personalize, connect, and provide meaningful interactions to our clients’ customers.
Fortified by world-class technology and committed to meaningful interactions, Teleperformance continues to support clients through our technology-enabled solutions that power innovations through digital transformation.
Teleperformance equipped to help clients in the “Transformation/Innovation” roadmap. Our team of digitization experts is the backbone of our numerous proprietary digitization solutions, technology products, and analytics platforms, all working together to achieve operational excellence and business processes improvement for every client. We extend our capabilities to support clients in designing and implementing customized applications for enabling their overall process and tailor solutions to match their specific needs.
Experienced in GDS systems including Sabre, Amadeus, Galileo, and Worldspan as well as various Transport Management Systems such as CargoWise and MercuryGate, our travel, logistics, and hospitality workforce of over 5,500 are capable of finding the right solution and providing interactions that truly matter.
Teleperformance is here to help you get from point A to point B. Let’s go faster, higher, and further together.
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