Patience can be scarce in the utilities segment, and with global customers relying on utilities to power their daily lives responsiveness is absolutely necessary. Count on Teleperformance to help your business in the utilities sector reduce churn while optimizing network efficiency, and aid you in managing and predicting customer demands.
We manage different service components under the utility sector, which includes operations of electricity, water, and retail gas suppliers.
Our portfolio supports customers through several channels including phone, email, chat and social media, complemented by our specialized tools and analytics to ensure personalized service delivery to every customer.
We ensure prompt, timely registration, and resolution of customer complaints to increase customer satisfaction and enhance the DISCOM’s image for end consumers.
Teleperformance is ready to help you power your customers’ needs. Let's talk.
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